Snatch Casino - プレイヤーの撤退はキャンセルされています。

My account is fully verified and I have withdrawn from there before, but 80% of my payments are getting canceled.

The casino keeps canceling my withdraw requests stating that interac etransfers are subject to specific timing constraints and that I have to request them during business days and within the working hours of the financial department.

Which is true, interac payments have a 48h time frame after they are requested and are automatically canceled by the system if the payment has not been made after 48h. BUT I am requesting the payments during business days and working hours of the department, they are just not processing my payments fast enough and blaming the interac system!

I requested a withdraw monday feb 24 which was not processed within 48h and has been canceled. I requested a withdraw tuesday feb 25 which is still pending and I requested another withdraw today as well feb 26 which is also still pending.

Dear basedschalke,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you been advised why your withdrawals are being canceled? Is it an internal casino system issue, or it’s related to your account only?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

When a payment doesn't go through, I get an automated email saying this :

"Important! The Finance Department denied the withdrawal payment of 725 CAD.

Your request has expired. Please resubmit your withdrawal request through Interac. There will be no issues, and the payment will be accepted.

We apologize for the inconvenience. "

After going on livechat, they keep telling me : "Please take into consideration that our KYC Department is working from Monday to Friday from 09:00 to 18:00 GMT+3 timezone and sometimes the acceptance of requests really depends on the workload."

So the issue is that interac withdraw requests have a certain timer before they expire. ALL OF MY WITHDRAWS have been requested during working hours of the financial department, they are just not fast enough to process them.

Two more withdraws have been canceled/expired since I opened this complaint...

Hello, I finally was able to withdraw all the rest of my balance.

Just want to advise people AGAINST using Interac when depositing/withdrawing to Snatch Casino. It took me a month and more than 15 failed withdraws to get all of my funds (~3000$ CAD). Please use another payment method.

You can close this case, thank you!

Dear basedschalke,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru