Snatch Casino - プレイヤーの暗号通貨の入金が遅れています。

Made a crypto deposit on the 1st it's now the 3rd still has not shown up have received 0 emails in regards to it and everytime you speak to customer service they give you the script response (copy paste) BS. No help at all still have no idea if they are even trying to fix the problem, had one person tell me they are speaking with the department and should be resolved in an hour, then had another person tell me they have put it to priority to another person tell me they don't work on weekends! Complete unprofessional s#*&show! No doubt I will receive my deposit in the next 24-48h but it will not be attached with the bonus I picked with it, will update the outcome.

Dear makavle89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Was it your first deposit in this casino?

• Please could you share the payment confirmation, transaction hash, or link to a reputable crypto explorer with your transaction displayed?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear makavle89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.