Snatch Casino - プレーヤーの預金は、彼のアカウントに入金されたことはありません。

Hello, I transferred €25 to Snatchcasino on October 30th, 2022 at 8:30 p.m. This was also charged to my account (see attachment).

The support tells me that the money has not been received and so my money has disappeared and the bonus and free spins were also not granted.

Hallo, ich habe am 30.10.2022 um 20:30 Uhr 25,-€ an Snatchcasino überwiesen, diese wurden meinem Konto auch belastet (siehe Anlage).

Der Support sagt mir, dass das Geld nicht eingegangen sein und somit ist mein Geld verschwunden und der Bonus sowie die Freispiele wurden ebenfalls nicht gewährt.

Dear Ricardito66,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

The amount of €25 was credited to me with the help of SKRILL at SnatchCasino.

Der Betrag von 25,-€ wurde mir mit Hilfe von SKRILL bei SnatchCasino gutgeschrieben.

Awesome news, Ricardito66. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.