Snatch Casino - プレーヤーはドキュメントのアップロードに関する問題に直面しています。

I am unable to upload the documents to complete my account verification for delivery, and it won't let me withdraw.

Non mi fa caricaricare i documenti per finire la verifica dell account di consegna non mi da prelevare

Dear Yari81,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify the problem you're experiencing in more detail? Could you please send me a screenshot of the error you see when you try uploading your documents to your casino profile?

Have you made sure that your documents are in the correct format and file size?

Have you tried using a different browser or device to upload your documents?

Have you tried contacting customer support to ask for advice?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Yari81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.