Snatch Casino - 選手の退会が遅れました。

Dear leah777,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

NO NEVER RECEIVED PAYMENT THIS SNACTH

CASINO SITE .NO RESPONSE .there making bullshit reason to stop withdrawal look like scum I wait until Tuesday and I lodge report https://www.s****atch.gov.au/report-a-scam

I fully understand your frustration, leah777. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Still same take s long time Bullshit never play this Snatch Casino.

Not good. Withdrawal ! !

Scum casino snacth casino are not fair casino payment are to many reason about the withdrawal shit but depositing money verification are active withdrawal to many shit ry rules

Thank you very much, leah777, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello leah777 

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this.

We would like to invite Snatch Casino to join the conversation.

Dear Snatch Casino,

Can you please provide some information regarding the player's withdrawal delay?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello friends,

As far as I can see, the KYC department is still waiting for the documents to go through the player verification procedure.

I will ask now to send a follow-up email with the necessary documents for verification, and I ask the player to provide them as soon as possible.

And the issue will be resolved.)

P.S. just in case, I will remind the player that documents must be sent to email kyc@snatchcasino.com

Still waiting my withdrawal 6 weeks still pending

Dear Player,

In order to receive your withdrawals, you must first go through the account verification procedure, which you have not yet completed.

Please complete all the requirements of our financial service, provide all the necessary documents, after that your account will be confirmed and the funds will be withdrawn.

bu****it sc*m!

Dear leah777

I fully understand your frustration, but I have to ask you to please mind your language. I know the situation you are in is not nice, but the use of foul language will not help at all.

I would kindly ask you to cooperate with the casino by providing all the necessary documents to finish the verification process, only then can the withdrawal be processed.

SEND WHAT THEY NEED THIS DUC.I FORWARD

Dear Snatch Casino

As can be seen on the screenshots leah777 has provided it appears as if their account was verified already, is there any other requirement that is halting the withdrawal to be processed?

NO THAT ALL THEY NEED

I don’t no! Because I never received reply them

thanks…

Dear leah777 

I understand that it might appear a bit odd, but sometimes the casinos can request to resubmit all the required documents so I would kindly ask you to cooperate with the casino by providing all the necessary documents as mentioned in the email from Snatch Casino to finish the verification process, only then can the withdrawal be processed.

Let me know when you do so, please.

Ok thanks

ALL DUC, I RESUBMIT LIKE VISA CARD BANK STATEMENTS SCREENSHOT MY BANK ACCOUNT WITH ADD AND BANK

SCREENHOT STICPAY .

THANKS ..

Just to double check leah777, you've sent all the required documents to email kyc@snatchcasino.com, right?

Yes I send I done

Still long time to process need to re apply my home add my and verify again by sticpay,

actually my home add. my sticpay account it been verify but  kyc@snatchcasino.com, 

I have to verify again send the sticpay,

My god 4 weeks before. i get receive the message what they need

its just keep doing holding my withdrawal to much

sum casino site not like this . very bad customer support. kyc department not easy contact then good casino game customer services sero!anyway thanks agains!

Thank you for the response leah777.

Dear Snatch Casino

As the player has resubmitted all the required documents, can you give us a timeframe for when will the verification process finish, please?

Yeah I forwarded on Saturday still waiting reply them

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear friends,

As far as I can see now, the player's account has been verified and he has no active withdrawal requests.

Can I help you with something else?

Dear leah777

Have you successfully received the withdrawal yet?

Dear leah777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear leah777,

Although it seems as though this issue has been resolved, as we haven't had a further response from you to confirm this we are, unfortunately, forced to reject this complaint. There is not much that can be done without your cooperation.

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal