Snatch Casino - 選手の退場が遅れています。

I still haven't paid out my winnings until now €675 I fully verified myself and only then requested my payout, which was won without a bonus. I requested the payout on 06/19/2023. I wrote to support several times and always got the same answer. The finance department works from 9 a.m. to 6 p.m., it would be very busy, first come, first served.....which seems really rude to me to write something like that... last I wrote to the finance department myself, which only then opened up to me the 2 message replied. Exactly the same crap as the support before...I've played in many casinos before, but not in this casino anymore if the money isn't finally paid out to me...in no casino was I put off as long as I said I've been fully verified with everything that goes with it, and I've also received the message that I can now withdraw my winnings without any problems..... I think it's cheeky what they're doing there. I also don't understand the good rating of the guru site....

Ich habe bis jetzt immer noch nicht meinen Gewinn ausbezahlt bekommen 675 € Ich habe mich voll verifiziert und erst dann meine Auszahlung beantragt, die ohne Bonus gewonnen wurde.Die Auszahlung habe ich am 19.06.2023 beantragt. ich habe den Support angeschrieben,,mehrmals,,und es kam immer die selbe Antwort . Die Finanzabteilung arbeitet von 9 bis 18 uhr,sie wäre sehr ausgelastet ,wer zuerst kommt male zuerst .....was mir schon echt unverschämt vorkommt,sowas zu schreiben... zulätzt habe ich die Finanzabteilung selber angeschrieben ,welche mir dann erst auf die 2 Nachricht antwortete. Genau der selbe Mist wie zuvor der Support....Ich habe ja schon in vielen Casinos gespielt,aber in diesem Casino nicht mehr,wenn mir das Geld nicht endlich ausgezahlt wird...in keinem Casino wurde ich so lange hingehalten, wie gesagt ich bin komplett verifiziert gewesen mit allem was dazu gehört,habe auch die Nachricht erhalten, das ich meine Gewinne jetzt ohne Probleme abheben könne..... Ich finde es eine Frechheit was die da machen. Ich verstehe auch die gute Bewertung der Guru Seite nicht....

Dear honybunny,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Honestly, I haven't experienced that yet, most casinos paid out after a short time, Sream Casino even within 2 hours.. and it was even immediately on the account.... why doesn't that work at the casino, at least with the editing...

ganz ehrlich ,ich hab das noch nicht erlebt ,die meisten casinos haben nach kurzer zeit ausgezahlt, das sream casino sogar inerhalb von 2 std..und es war sogar sofort auf dem konto....wieso geht das bei dem casino nicht , zumindest mit der Bearbeitung....

Dear honybunny, please let me know if you received your winnings. Thank you.

I have now received the money

ich habe das geld inzwischen erhalte

Dear honybunny,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru