昨夜、私は Sol Casino アカウントに 49,000 ロシア ルーブルを入金しました。残念ながら、資金は私のティンコフ銀行口座から適切に引き落とされ、取引は成功しましたが、そのお金は私のゲーム アカウントに入金されませんでした。
私はカスタマー サポートに連絡し、VIP マネージャーのマリアと話をしました。支払いシステムは外部の会社によって運営されているため、確認する必要があるとのことでした...
この状況は非常にイライラし、口の中に後味が残ります。まるで Sol Casino に入金した後、資金が「消えた」ような…軽微な詐欺のような感じで、信じられません。
この問題を解決する方法がわかりませんので、ご介入いただければ幸いです。
Last night, I deposited 49,000 Russian Rubles into my Sol Casino account. Unfortunately, while the funds were properly deducted from my Tinkoff bank account and the transaction was successful, the money was never credited to my gaming account!
I reached out to customer support and spoke with the VIP manager Maria, who informed me that they would need to check with the payment system as it is run by an external company...
This situation is incredibly frustrating and leaves a bad taste in my mouth. It's as if after depositing the funds into Sol Casino, they just "disappeared"... It feels like a petty scam, which is unbelievable!
I'm not sure how to solve this, and I would therefore appreciate your intervention.
Ieri sera ho versato 49.000 rubli russi sulla piattaforma di Sol Casino, purtroppo i fondi sono stati sottratti regolarmente dal mio conto bancario Tinkoff, la transazione e' andata a buon fine, ma i soldi non sono mai stati accreditati sul mio conto di gioco!
Ho contattato il supporto clienti e parlato con la manager vip Maria, la quale mi ha detto che dovranno verificare con il sistema dei pagamenti in quanto e' una societa' esterna...
Questa storia e' molto frustrante, un qualcosa che ti lascia l'amaro in bocca, perche' dopo aver depositato i fondi sulla piattaforma Sol Casino "si sono persi"..., una truffa meschina, incredibile!
Non so come fare per risolvere e di conseguenza per favore chiedo il vostro intervento.
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