Sol Casino - プレイヤーの撤退が遅れています。

Hello,

I signed up at the casino based on recommendations from acquaintances & an affiliate, deposited funds, and won €6000 with the bonus. The verification only took a few minutes and everything went smoothly.

Soon after, the casino confirmed the withdrawal.

Then the problems started...

At first, I was told it was already approved and the money should arrive soon.

A day later, I was informed that my account needed an extra review that would take up to 72 hours. After 72 hours, I was told the payment system had a problem, and they had sent a message about it; I should wait.

Now, 2 days later, still nothing new... The payment is still "In progress" and nothing is happening, and every support representative provides a different explanation.

Today I was told that the funds would be returned to the casino account, but even that hasn't occurred.

Hallo,

ich habe mich aufgrund von empfehlungen von bekannten & einem Affiliate bei dem Casino angemeldet, habe dann eingezahlt und mit dem Bonus 6000€ gewonnen, die Verifizierung dauerte nur wenige minuten und alles lief problemlos.

Dann wurde die Auszahlung wenig später vom Casino bestätigt.

Dann fingen die Probleme an..

Erst hieß es das es schon genehmigt wurde und das Geld nun bald da sein sollte.

1 Tag später hieß es dann das mein Konto eine Extra überprüfung die bis 72 Stunden dauert braucht.. Nach den 72 Stunden hieß es das Zahlungssystem hat ein problem und sie haben dort hingeschrieben ich solle warten.

Nun wieder 2 Tage später immer noch nix neues.. Die Zahlung steht immer noch auf "In bearbeitung" und es tut sich rein garnichts und jeder supporter sagt was anderes.

heute wurde mir gesagt dass die Gelder wieder auf den Casinoaccount zurück kommen aber selbst das ist nicht passiert.

Dear d.nise1992,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika