Sol Casino - プレイヤーの資金は没収されました。

This casino has blocked my funds for 3 years $3200 and it refuses to reimburse me under the pretext that I broke the rules however this is not the case so I would like my funds to be returned to me

Hello Audreyechene,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sol Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? What rule do they claim you broke? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Audreyechene,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.