Sol Casino - プレーヤーが技術的な問題を経験している。

Hi

i opened an account with this casino few weeks ago. I was deposited few hours ago 980 euros. But I was played with roulette I had more times software bugs. I need the refunds because of their software problems. Please ask them about the video of game round then you can understand.

antony.

Dear Anto1318,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please provide some kind of proof so we can see what is going on, for example, a video recording? You can send it to my email address kristina.s@casino.guru. 

When you notice a software bug, you should immediately stop playing and inform the casino about it. Did you continue playing when you noticed the problem? Could you please confirm that you discussed this issue with the casino? How much money is left in your account?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Anto1318,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi

i didn’t have a evidence but there was a technical glitch. Please ask the casino for this. I asked them they said there wasn’t any problem but there was.

Please understand, that it is very difficult for us to proceed with this case without any supporting evidence just based on what you are describing. We would like to help you, but it’s impossible for us at this time and, unfortunately, we are forced to reject this complaint. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.