Sol Casino - プレーヤーは賞金を引き出すのに苦労しています。

intentions, and I have screenshots to prove it! I asked how this could be a mistake, when in fact I asked the person to be sure and double-check the information. they don't care, they just send ready-made phrases. Here the pics:

Dear eddysouza6,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that you are experiencing difficulties withdrawing your No Deposit bonus winnings?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I finished the 20x rollover of a 100$ bonus, I got 308 bonus. I called support, and the attendant FERNANDA said that I only needed to deposit the minimum amount and bet 1x, that I could withdraw. I deposited, placed bets, could not withdraw. I called support again, the new attendant said that I should deposit the same amount as the bonus and bet the entire amount. I asked her to check this information, because I had already been given wrong information. she said she was right. before depositing that amount, I called again, and the other attendant said that I should deposit the amount equal to the bonus, but this time, bet THREE TIMES. this in my view, it seems that they are making it more and more difficult for you not to be able to withdraw. I deposited 20 trusting an attendant and was harmed. the second also, had no responsibility. what if I deposit, call again, and this time the requirement is higher? totally without credibility. here the prints, if you didnt see

Thank you, eddysouza6, for the explanation. I have checked the general bonus terms and conditions, and this is what I found (here):

 In order to withdraw funds received from wagering a bonus, your user account must be verified and you have to make a minimum deposit.

Do I understand correctly that the winnings were accumulated from a free bonus solely? How much have you deposited until now after completing the bonus wagering, please?

My account its already verified, you can see here:

and i already made a minimum deposit, you can see here:

please i would like to resolve this. I agree with the terms and conditions of the site, I am verified and I have already deposited. in a casino of the same family, fresh casino i withdraw successfully, but in sol casino i could not, and it was the same conditions. help me. Here's a proof that withdraw on fresh casino, but not on sol, and there are SAME terms and conditions. Just want to withdraw to continue playing, probably this money will comeback, i play a lot.

Thank you very much, eddysouza6, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, eddysouza6,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Sol Casino's representative to join this conversation and participate in the resolution of this complaint.

 

Dear Sol Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to withdraw his winnings?

Can you confirm that it should be enough to wager his deposit once, as it is stated in the casino's Terms and Conditions? Has this been done completely/correctly?

Thank you in advance for providing the information.

Just want to withdrawal at least my 20brl deposit... And i will not back here or in this casino.

Nice to meet you, Eddysouza6! As far as I can see, the first 2 operators are really gave you incorrect infromation. You made a deposit (20 BRL), wager it and try to withdraw, but then, you got correct information and appologize and after, you could make a correct deposit, wager it and withdraw your winning, but you preffered to use the funds and lost them, so now your balance is empty, cause you have lost your winning. Speaking about your deposit, it's impossible to give it back, because you have used it, had got the winning and used this winning in the games because you didn't want to make a deposit on the amount of the balance. Sorry for the situation, but you could deposit, win it back and withdraw, you have chosen other way and lost everything. Hope, you'll be lucky next time.

Best regards,

Sol Casino!

you gave me the correct information after I had already deposited 20 BRL, very convenient! I played everything, the lack of responsibility of the attendants was shameful. I won't go back to Sol Casino and I don't recommend it. i finalized the rollover of 20x, i'm very used to playing and doing rollovers. but here I won't come back, thanks for the lack of credibility.

Dear eddysouza6,

Do I understand correctly that you played all your funds away?

Dear eddysouza6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.

Greetings all,

Based on the provided information, we assume that although the player received the correct information, he decided to play his balance down to zero, and I am afraid there is nothing more we can do. In this case, we are forced to reject this complaint due to the loss of the disputed funds.

Dear eddysouza6,

Although I hope you will not come across a problem like this again, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Sol Casino Team, for providing the information and for your cooperation.

Best regards,

Branislav, Casino.Guru