Solisbet Casino - プレイヤーの撤退が遅れています。

Hello.

I made a deposit to solisbet on 17.09.2024 and got their welcomebonus.

I finished wagering the bonus and tried to withdraw but it asked me to upload documents for verfication,

So i uploaded the documents which are still pending because they have not even looked at it yet.

On 01.10.2024 i recieve an email where they ask me 4 question and i replayed to that email but i have not heard anything from them and they dont send me my money.

If you want to see the emails ia can forward them to you.

Thank you

Dear leblancendombe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process, but two weeks should be more than enough time to review all documents as well as the player's activity.

• Could you please advise which documents you have already provided? 
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina