Spades Queen Casino - プレイヤーの賞金は没収されました。

The casino has confiscated my money from my spadesqueen account. I initially deposited 50 Euros and after doing so, I asked my manager for a bonus. Because of my deposit, he gave me free spins. I earned a few Euros from the free spins and used that to play meta crash with a 2.50 Euro bet. I managed to win 9002.77 Euros, but I only have 8954 Euros left because I lost a few bets.

Der casino hat mir mein geld beschlagnahmt auf mein spadesqueen Konto ich habe vorher 50 Euro eingezahlt weil ich eingezahltbhabe habe ich danach mein Manager nach ein boni gefragt dann hat er mir wegen meine einzahlung freispiele gegeben mit dem Gewinn von den freispiele waren paar euros damit hab ich meta crash gespielt auf 2,50 Euro einsatz und konnte 9002.77 Euro erzielen wo mir nur noch 8954 Euro übrig geblieben ist weil ich mit paar Einsätzen auch Verluste gemacht hab

Dear Mustafa77,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spades Queen Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• Was your account verified?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas