Spicy Jackpots Casino - オーストラリア人選手の棄権が遅れた。

Am still waiting for my withdrawal to be deposited into my bank account, I made the withdrawal on the 1st August and still get told that it is awaiting in my casino account

Dear mslisa28,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that your withdrawal is still pending inside your account without being processed?
• Have you been given any explanation of what caused the delay?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

87778971Withdrawal (Bank transfer)31 Jul 2023 16:16 500 Awaiting User request, this is what is showing in my recent transactions been told by support that it is still being assessed by the withdrawal section of the casino

Dear mslisa28,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Spicy Jackpots Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.