Spicy Jackpots Casino - 支払いが遅れるとプレイヤーは待たされることになります。

There's been no payout. I've been waiting since July 21st and they keep citing issues.

Es wird nicht ausbezahlt warte seit 21.7 und es wird immer wieder auf probleme hingewiesen.

Dear reinhardoizinger,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Is your withdrawal request still 'pending' in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Dear reinhardoizinger,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, it is always stated that they will pay out in 7 to 21 days, so far no payout, several people have the same problem.

Account is fully verified.

There isn't even an answer anymore.

Kind regards

Hallo es wird immer auf 7 bis 21 Tage angeben das sie auszahlen bis jetzt keine Auszahlung es haben mehrere leute das gleiche problem.

Konto ist vollständig verifiziert.

Es gibt nicht mal mehr eine antwort.

Mfg

Thank you very much, reinhardoizinger, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Spicy Jackpots Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hi reinhardoizinger,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done if they reply.

Dear Spicy Jackpots Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what are the reasons for delaying the player's withdrawal?

I'm looking forward to hearing from you. If you have any supporting evidence, please feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Hello, I don't have an answer to the question, they don't pay out

Hallo habe keine Antwort auf die Frage sie zahlen nicht aus

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear reinhardoizinger,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia