Spicy Jackpots Casino - 決済が遅延しているとのクレームがあります。

Been telling me nothing but the same stuff won this money 22nd of march

just a joke of a site can you do anything to help me get this

Dear ppwk4949ws,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

A couple of weeks it’s been almost 2 months

22nd of march is when I won this. Played 5grand bonus and that was my winnings

Any more info on this

Thank you for your reply, ppwk4949ws. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

No that would’ve been my first withdrawal I have put money back into it within that 21 day period thinking it was paying out.

it was with a bonus that was won. 5000£ before I could withdraw any winnings and that was that.

Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Just that I use the online chat

Thank you very much, ppwk4949ws, for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello ppwk4949ws,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Spicy Jackpots Casino to join the conversation and participate in the resolution of this complaint.

Dear Spicy Jackpots Casino,

Can you please provide an update on the status of the player's withdrawal?

Thank you.

Kind regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ppwk4949ws,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I would recommend you contact the Curacao Gaming Authority and submit a complaint to them. Still, it is not possible to learn which of Curacao's regulators is responsible for this casino. If you would like to try to write to them all and open a complaint, I can provide you with e-mails for these regulators. If you need the list or have any questions, please do contact me through my e-mail: tomas.k@casino.guru

I am sorry I could not be of more help on this occasion.

Best regards,

Tomas