Spin Buffalo Casino - プレイヤーの撤退が遅れています。

Hey there,

I have open Withdraws about 2500€

Ive done the KYC and i hev the confirmation from Live Chat that the Account is verified.

i didnt recieve any money since 2 Weeks

when i aks the LiveChat about Cashouts they tell me that i have to talk to the Manager via mail.

via mail i didnt recieve any Response

please help me

Dear Galvator,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before? 
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello,

I have several pending payments, the most recent is from yesterday and the oldest is about 14 days old.

None of my payouts ever arrived.

KYC is done according to live chat and the account is verified see screenshot

I played with bonus turnover and rules were always observed also confirmed by chat

Hallo,

ich habe mehrere offene Auszahlungen die neuste ist von gestern die älteste ist ca 14 tage alt.

Keine meiner Auszahlungen ist jemals angekommen.

KYC ist laut Livechat durch und der Account ist verifiziert siehe Screenshot

Ich habe mit Bonus gespielt umsatz und Regeln wurde immer beachtet ebenfalls durch Chat bestätigt

screenshot with open Withdraws and Verification again in LiveChat

Another day and still the same information in chat.

everything is delayed bla bla bla.

please help me

another brilliant Chat I askes about by payout got told that only the Manager Can do that but they promises that I will recieve the Money 100%