Spin Buffalo Casino - プレイヤーの撤退が遅れています。

Hello everyone,

I requested a withdrawal of 180€ from the casino Spinbuffalo listed by you, and I completed my KYC on 12/17/24. Unfortunately, I am still waiting in vain for a response regarding the status of the withdrawal. The live support shifts responsibility to another department, but only automated responses come from them. I have read several complaints from other players and fear that I might end up empty-handed.

Guten Tag Zusammen,

ich habe bei dem von euch aufgelisteten Casino Spinbuffalo eine Auszahlung von 180€ beantragt und seit dem 17.12.24 meine KYC abgeschlossen. Leider warte ich vergeblich auf eine Antwort bezüglich des Statuses der Auszahlung. Der Live Support schiebt die Verantwortlichkeit auf eine andere Abteilung, jedoch kommen von dieser nur Automatisierte Antworten. Ich habe mehrere Beschwerden von Spielern gelesen und fürchte mit leeren Händen auszugehen.

Dear dennism, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format?

Have you received any confirmation that your verification process has been successfully completed?

Have you accumulated your winnings with or without a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!