Spin Casino - プレイヤーが賞金を受け取れずにいます。

Hey. I made my spin casino account, deposited and won a little bit. I requested withdrawal. Whenever I enter the chat, someone says that they have up to 24 hours for the pending withdrawal to be reversed. After that, they say it's going to be analyzed and they pay. The problem was that it's been over 24 hours and it's still pending, with my account confirmed. I think it's disrespectful. We invest to have fun but we also don't want them not to pay, right? Now they are saying in the chat that it may take more than 24 hours to be pending. My people, there is no deadline, they do not meet deadlines. Just pay me. I want to receive. I need. I trusted you

Oi. Eu fiz minha conta no spin cassino, depositei e ganhei um pouco. Solicitei saque. Sempre que entro no chat, alguém diz que tem até 24 horas para que o saque que está pendente, possa ser revertido. Após isso, dizem que vai para análise e pagam. O problema foi que já faz mais de 24horas e ainda tá lá pendente, com minha conta confirmada. Eu acho um desrespeito sabe. A gente investe pra se divertir mas não quer também que não paguem né. Agora estão dizendo no chat que pode demorar mais de 24h para ficar pendente. Minha gente, não existe prazo, não cumprem prazos. Só me paguem. Eu quero receber. Eu preciso. Confiei em vcs

Dear gabilimass,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account was verified and they said that after 24 hours the payment would start to be processed, which did not happen. Hope to get my money.

Minha conta foi verificada e disseram que após 24h o pagamento iniciaria a ser processado, o que não aconteceu. Espero receber meu dinheiro.

Dear gabilimass,

Have you received your withdrawal from the casino yet?

Dear gabilimass,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.