Spin Casino - プレイヤーの出金リクエストが遅れています。

Hello, I have made a withdrawal request for the amount of 620€, but the casino refuses to process this withdrawal, leaving it in a perpetual pending state. They are also not responding to emails at all, and they have closed their chat and help center sections entirely. Could you assist me in any way to ensure the casino pays the money they owe me? Is it possible that the casino can just steal my money and not pay it back to me?

Hei, Olen tehnyt heille nostopyynnön summmalle 620€, mutta casino ei suostu käsittelemään nostopyyntöä eikä hoitamaan sitä vaan se on vain koko ajan pending tilassa. He eivät myöskään vastaa sähköpostiin ollenkaan ja ovat sulkeneet chattinsa ja help center osionsa kokonaan. Pystyttekö te auttamaan asiassa mitenkään, että miten casino saataisiin maksamaan rahat minulle, mitkä heidän kuuluisi maksaa. Onko mahdollista että casino voi vain ryöstää rahat minulta ja jättää maksamatta niitä minulle takaisin?

Dear aleksislinko,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise if your account has been fully verified? 
• Have you been advised why you can’t withdraw your winnings? 
• Is it an internal casino system issue, or it’s related to your account only? 
• Were your winnings accumulated with or without an active bonus? 

Please understand, that without verifying your account, you won’t be entitled to any withdrawals. 

However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards, 

Petronela

I have not received any contact from the casino even though I have been in contact with them by email. So I don't know what the problem is because the casino doesn't answer me at all. My account info says that there is no need to confirm it further at this point. If my account requires any additional confirmations, the casino can of course ask for them from me, but now they haven't asked for anything because I can't contact them. Winnings accrued without any bonuses.

thanks if you can help me

in solving this problem. I've never come across something like this before, where the casino doesn't handle withdrawals at all and doesn't respond to messages.

En ole saanut mitään yhteydenottoa casinolta vaikka olen ollut heihin yhteydessä sähköpostilla. En siis tiedä mihin ongelma liittyy koska casino ei vastaa minulle ollenkaan. Tilini infoissa lukee että sitä ei tarvitse tässä kohtaa vahvistaa lisää. Jos tilini vaatii jotain lisävahvistuksia niin casino voi toki pyytää niitä minulta, mutta nyt he eivät ole pyytäneet mitään, koska en saa heihin yhteyttä. Voitot kertyivät ilman mitään bonuksia.

kiitoksia jos voitte auttaa minua

tämän ongelman ratkaisussa. En ole ennen törmännyt tällaiseen että casino ei hoida kotiutusta ollenkaan eikä vastaa viesteihin.

Hi aleksislinko,

• Could you please verify if this is the correct URL for the casino website: https://www.spincasino.ca/?

Thank you.

The address where I played is spincasino.com. The same casino also operates at spincasino.ca, but Europeans do not play at that .ca address, but at spincasino.com. Their support email is at support@spincasino.ca , but that address doesn't work for them at all at the moment, but there is only a notification that the email cannot be delivered. They still haven't paid me for my withdrawal and won't respond to any of my contacts.

Osoite missä pelasin on spincasino.com. Sama casino toimii myös osoitteessa spincasino.ca mutta tuossa .ca osoitteessa eivät pelaa eurooppalaiset vaan osoitteessa spincasino.com. Tuki sähköposti heillä on osoitteessa support@spincasino.ca, mutta tuo osoite heillä ei ollenkaan toimi tällä hetkellä vaan sieltä tulee vain ilmoitus että sähköposti ei mene perille. Edelleenkään eivät ole maksaneet minulle kotiutustani eivätkä vastaa mihinkään yhteydenottoihin.

Hi aleksislinko,

I have transferred the complaint to the international website of the Casino instead of the Canadian one where it was previously submitted.

• Could you please let me know how many days ago you requested the withdrawal?

Thank you.

8 days ago, I also sent them my driver's license information and they replied that my account is now confirmed, but I still can't get any contact from them regarding my withdrawal, and they haven't answered at all why they can't process my withdrawal. Their email is not working and chat is not open.

8 päivää sitten, toimitin heille myös ajokortti tietoni ja he vastasivat että tilini on nyt vahvistettu, mutta edelleenkään en saa heihin mitään yhteyttä liittyen kotiutukseeni, eivätkä ole vastanneet ollenkaan että miksi eivät voi hoitaa kotiutustani. Heidän sähköpostinsa ei toimi eikä chat ole auki.

I fully understand your frustration, aleksislinko. However, I will set the timer for additional 3 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear aleksislinko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.