Spin Galaxy Casino - プレイヤーの撤退が遅れています。

Withdraw issue with this casino.

Made a withdraw on the 29th of November now it's the 6th of December. This casino is hard to get ahold of it lagging continuesly . They have no problem taking my deposits but they have a problem with withdrawing my money I won.

My account is verified. And I have submitted every thong they have asked for .

It's so hard to get any update from them they lack communication. They are useless and once I get what is owed from them the issue will be resolved bit il continue to want them to be ahit down. My withdraw transactions are sitting in processing but they email me that my funds has left the casino amd on its way to me .

Theirs still no sign of my winnings and it's very frustrating.

I recommend do not play on this site.

Dear Sylviaheremaia838,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

If there will be any adverse developments regarding your withdrawal you won't be able to resolve with casino support please let us know sooner and we'll try to assist.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Sylviaheremaia838,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.