Spin Samurai Casino - プレーヤーの賞金はキャンセルされました。

Deposited $150 and got a deposit bonus I never asked for. I fluked a grand jackpot worth $10k on the slots. Kept playing for a couple hours and then all of a sudden the cash in my account is gone and the casino has confiscated it over some unethical technicality regarding a max win for a bonus bet is $50, which I think they have got wrong anyway.

Dear Mojagriff,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I reviewed

and found this: https://www.spinsamurai.com/en/bonus-terms

Any bonus can be cancelled before you start playing it through. Please, contact our support service to find out more about cancelling your bonus.

Could you please specify which games have you played and what rule was used as a justification by the casino to void your winnings?

I'll await your reply.

Best regards,

Tomas

Dear Mojagriff,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.