Spin Samurai Casino - 決済が遅延しているとのクレームがあります。

Initially I tried to make a withdrawal in the amount of 500 reais which was refused. So I played 100 reais and tried to withdraw today (05/09/2022) in the amount of 400 reais which was also refused. I asked for information in the chat, as the payment of the deposit made was via pix. When withdrawing, I informed the account number that has already been verified and I even made a withdrawal for it (with your help). I thought I wouldn't have any more problems with this casino, but unfortunately again I can't withdraw. I was asked to send the pix voucher, but the add documents icon says my voucher is blank. Wow, very difficult to withdraw on Spin Samurai. I thought that via pix would be easier, because what they need is just my CPF number. Should I attach the receipt here? I am very sad because I see that withdrawals in all methods are difficult. Please help me again?

Inicialmente tentei fazer um levantamento no valor de 500 reais que foi recusado. Então joguei 100 reais e tentei fazer o levantamento hoje (dia 05/09/2022) no valor de 400 reais que foi recusado também. Pedi informações no chat , pois o pagamento do depósito feito foi via pix. Na retirada informei o número da conta que já foi verificada e inclusive fiz uma retirada por ela( com a ajuda de vocês). Pensei que não fosse mais ter problemas com esse casino, mas infelizmente novamente não consigo fazer a retirada. Pediram que eu enviasse o comprovante do pix, mas no ícone de adicionar documentos diz que meu comprovante está em branco. Nossa, muito difícil fazer retirada no Spin Samurai. Pensei que via pix fosse ser mais fácil, pois o que precisam é apenas meu número de CPF. Devo anexar o comprovante aqui? Estou muito triste porque vejo que as retiradas em todos os métodos são difíceis. Por favor, me ajudem novamente?

Dear anamattar1967,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Please. I want to cancel the claim. I will no longer play Spin Samurai. I play for fun and I experience a lot of stress in this casino. Please close my complaint.

Por favor. Quero cancelar a reclamação. Eu não irei mais jogar no Spin Samurai. Eu jogo para me distrair e passo muito estresse nesse casino. Por favor encerre minha reclamação.

I understand, anamattar1967. I will now close this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.