Spinago Casino - プレイヤーのボーナス賞金は無効になりました。

Deposited $350. Apparently was given a $100 deposit bonus. Tried to withdraw AUD $2,000. Rejected as apparently in the T's & C's there is a clause stating cannot bet above $8 per spin whilst bonus is active...? Absolutely ridiculous. Why doesn't the casino then physically restrict your betting to under $8 per spin if there is such a clause in place? It's my money - I should be able to bet whatever amount i wish

Dear Fazz,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found (here):

„Any issued bonuses are by default limited to a maximum bet during wagering: 5 EUR/USD; 8 CAD/AUD; 9 NZD; 0.00012 BTC, 0.014 BCH, 0.0025 ETH, 0.042 LTC, 35 DOG, 5 USDT; 7.35 XRP; 0.014 BNB; 6.1 ADA and 90 TRX unless otherwise specified. Max bet limit includes bets doubling after a game round has been completed as well as bonus rounds (purchased within the game)."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. 

Please do not hesitate to forward your game history to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.

Looking forward to hearing from you.

Best regards,

Petronela

Dear Fazz,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.