Spinago Casino - プレイヤーの撤退が遅れています。

My withdrawals have been getting constantly rejected. They've been pending since the 6th of August. See screenshots

Dear MOBBSTARR

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I am fully verified & have made a successful withdrawal in the past.

I received a cashback and completed the wager on it successfully. It had no max cashout.

I put my request for a withdrawal in on the 6th of August and it was cancelled on the 18th of August due to a "technical difficulty".

I requested a withdrawal again on the 19th of August which was then cancelled on the 20th again due to a "technical difficulty".

I just want to to know what this technical difficulty is.

I feel like they're stalling in the hopes that I cancel the withdrawal and use all the money 🤦‍♂️.

Thank you very much, MOBBSTARR, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello MOBBSTARR,

I'm Nick and I'll be assisting you from now on in your issue. I will now try to contact the casino and let them know about your issue.

Dear MOBBSTARR,

First of all, we apologize for all the inconveniences caused. Your transactions weren't sent immediately, as we faced some technical issues with the payment system. We tried to process your transactions several times and at the same time did our best to resolve the technical error. Finally, the system works correctly.

Your transactions were successfully processed on 2021-08-19 UTC. The actual withdrawal time depends on your bank and may take up to several business days. It can take up to 7 days not including the weekends.

Hope for your patience and waiting for the updates.

Let us know, when you get your winnings. 

Dear MOBBSTARR,

Please let us know if the money would arrive on your account. We will now extend the timer by 7 days so they should appear on it until then.

Money has been paid. Thank you.

Dear MOBBSTARR,

Thank you for letting us know that the payment has arrived. We are really glad that the issue has been solved. The complaint will be now closed as resolved. Please do not hesitate to contact us if you will come any trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru