Spinago Casino - プレイヤーの賞金は無効になりました。

I claimed a bonus. The site let me play $20 a spin. It won't let me go over. I have tried to withdraw my win and now they are saying my spin limit was $8 so they have wiped my whole win. I played through my bonus and then continued onto normal game play where according to my statas points I've played through approximately 150000 over 2 days and won and gone to withdraw $50000. It has taken them 2 days to find a reason and now they have taken the entire win and restricted my account so I can't get any future bonuses

Hello bonzachicken,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinago Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you use and what was the maximum bet allowed according to terms? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear bonzachicken,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.