Spinanga Casino - セキュリティチェックのため、プレイヤーの撤退が遅れました。

Hello, I have been waiting for 8 days for a withdrawal of €165 to be processed and I have another €100 pending. Every time I get in touch with them, they tell me I have to be patient because the time frame provided is just an estimate, explaining they have a delay in withdrawals due to security verifications and account status checks, but they're not requesting anything from me.

Hola llevo 8 días esperando que procesen un retiro de 165 € y tengo otro pendiente de 100 €. Cada vez que me pongo en contacto con ellos me dicen que tengo que tener paciencia que el tiempo es orientativo, que tienen retraso en los retiros, que tiene que ver con verificación de seguridad y estado de cuenta pero no me piden nada.

Dear Laladina1128,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear Laladina1128,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.