Spinanga Casino - プレイヤーが賞金を受け取れずにいます。

I've been waiting for my payout for about 2 weeks, and support has not taken any action. They keep telling me the same thing—that my payout is secure and that I need to wait. I don't know what else to do.

Warte auf meine Auszahlung ca 2 Wochen und bis jetzt den kunden Support hat nichts unternommen. Die ansage ist immer die gleiche dass meine Auszahlung sicher ist und muss warten. Ich weiss nicht mehr was ich machen soll

Dear nunoribeirodias04,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear nunoribeirodias04,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear nunoribeirodias04,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.