Spinanga Casino - プレイヤーの出金リクエストが遅れています。

Hello! I made my first withdrawal request on June 17th, which was 14 days ago. However, the initial request was rejected, and I was instructed to change the withdrawal method. Due to the long delay, there has still been no resolution, and the live chat keeps promising that the issue is a priority and is being addressed, and they urge me to be patient. Now, after two weeks, my patience has run out, and I need assistance to successfully complete the withdrawal.

Moi! Tein ensimmäisen kotiutuspyynnön 17.6 eli 14 päivää sitten. Ensimmäinen pyyntö kuitenkin hylättiin ja käskettiin vaihtamaan eri tapaa nostolle. Muutenkin pitkän viivystymisen takia ei vieläkään ole tullut mitään ratkaisua ja live-chat lupaillaan että asia on kiireinen ja ratkotaan ja kehotetaan olemaan kärsivällinen. Nyt kahden viikon jälkeen kärsivällisyys on loppu ja tarvitsen apua jotta nosto onnistuu.

Dear mikoppirkka,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you currently have any pending withdrawal requests in this casino?

Have you changed the withdrawal method as suggested by customer support?

Could you kindly confirm if you passed the full KYC verification and that your new withdrawal method has been verified as well?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi! A new withdrawal attempt is pending from 25.6. The withdrawal method has been changed to bank transfer CC as advised. There has been no KYC confirmation, hardly needed when the amount is not insanely large. The deposit was also made through a verified bank account. So there shouldn't be a problem. The problem is that, despite numerous requests, nothing has been done about the withdrawal.

Moi! On vireillä uusi nosto yritys 25.6 lähtien. Kotiutustapa on muutettu pankkisiirto CC kuten neuvottiin. Mitään KYC vahvistusta ei ole ollut tuskin tarvitsee kun summa ei ole mikään älyttömän suuri. Myöskin talletus tehty iha vahvistetun pankkitilin kautta. Eli siinä ei pitäisi olla ongelmaa. Ongelmana on, että lukuisista kerroista huolimatta nostolle ei ole tehty mitään.

Hey! And it occurred to me that live chat is really fickle. Some people there claim that they tell the entity that manages the money that the withdrawal is urgent, while another says that nothing can be done, so there is a lot of contradiction. But today it will be 16 days since I tried to withdraw money from the game account for the first time. And that is unacceptable!

Hei! Ja sellainen tuli mieleen, että live chat on todella ailahtelevainen. Jotkut siellä väittää, että sanovat rahaa hoitavalle taholle noston olevan kiireellinen, kun taas toinen sanoo ettei voi tehdä mitään eli paljon ristiriitaa. Mutta tänään tulee kuluneeksi kokonaisuudessaan 16 päivää kun ekan kerran yritin nostaa rahat pelitililtä. Ja se on mahdotonta hyväksyä!

Since your current withdrawal request was submitted only a week ago, I suggest you wait another week for your payment to arrive. If you don't have your winnings by July 9, please let me know and we will intervene.

It can't go like this, that the withdrawal is rejected for some reason (not your own) and then you have to wait again even though it was also really delayed and now it has been delayed. No human activity at all.

Eihän se voi mennä noin, että nosto hylätään jostain syystä(ei omasta) ja sitten pitää jälleen odottaa vaikka sekin oli todella viivästynyt ja nyt on viivästynyt. Ei yhtään inhimillistä toimintaa.

I understand your dissatisfaction; however, in cases like these, we can only wait. Could you please let me know if you received your winnings, or should we continue with the investigation?

Dear mikoppirkka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.