Spinanga Casino - プレイヤーの引き出しが遅れ、詐欺に遭ったように感じます。

I hope you can help me.

On 22.08.24, I won 400 euros.

When contacting customer support, I keep getting the same response dictated to me.

I suspect a fraud.

ich hoffe ihr könnt mir helfen .

Am 22.08.24 habe ich 400 Euro gewonnen.

Beim kontaktieren des Kundensupports wird immer wieder die selber Antwort diktiert.

ich vermute einen Betrug.

Dear sanelaratingen1996,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate? Has your withdrawal request been pending since August 22?

I will be patiently waiting for your reply.

Best regards,

Kristina

I won the money on the 22nd and so far we are no further forward.

the status is still "in progress"

Ich habe am 22 das Geld gewonnen und bisher sind wir keinen Schritt weiter.

der Status liegt immernoch bei „in Bearbeitung"

Hello I would be very happy if you could help me

Hallo ich wäre sehr froh wenn sie mir helfen

Thank you for your reply, sanelaratingen1996. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

Dear sanelaratingen1996,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I received my money

Ich habe mein Geld erhalten

Dear sanelaratingen1996,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru