Spinanga Casino - プレイヤーの引き出しが遅れています。

Hello. For the past two weeks, I have two withdrawals of 250€ each at Spinanga casino, and they haven't credited the money to my account. I email them every day asking for my money, and they tell me they are sorry for the delay and that the money will be credited to my account soon.

Γεια σας. Εδώ και δύο εβδομάδες έχω 2 αναλήψεις τον 250€ στο καζίνο spinanga και δεν μου βάζουν τα χρήματα στο λογαριασμό μου. Στέλνω κάθε μέρα email ζητώντας τα χρήματά μου και μου λένε ότι λυπούνται για την καθυστέρηση και ότι σύντομα τα χρήματα θα πιστωθούν στο λογαριασμό μου.

Dear kwstas78, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?

Thank you in advance for your reply.

Best regards, 

Kristina

Hello. I have never made a withdrawal from this casino before. I have not done KYC verification. I ask them if they need anything to verify or if there is a problem with my account and they tell me everything is fine. Thanks.

Γεια σας. Δεν έχω ξανακάνει ανάληψη στο παρελθόν από το συγκεκριμένο καζίνο. Επαλήθευση KYC δεν έχω κάνει. Τους ρωτάω αν χρειάζονται κάτι για επαλήθευση ή αν υπάρχει κάποιο πρόβλημα στο λογαριασμό μου και μου λένε ότι όλα είναι καλά. Ευχαριστώ.

Thank you for your reply, kwstas78. Could you please advise us on the current status of your withdrawal request? Is it still being reviewed? If possible, please post a screenshot of your withdrawal history here in this thread.

It is still under consideration.

Είναι ακόμη υπό εξέταση.

Thank you very much, kwstas78, for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello. The money came in today. Thank you very much for your time.

Γεια σας. Μπήκαν τα χρήματα σήμερα. Ευχαριστώ πολύ για τον χρόνο σας.

Thank you, kwstas78, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru