Spinanga Casino - プレイヤーの撤退が複数回キャンセルされました。

Good morning,

I have a withdrawal of 1200 euros that has been canceled 3 times, and I haven't played with a bonus, just with my own money. Today, they gave me a bonus, and when I went to cancel it, I'm told that I can't withdraw my money until I've played, even though that money was already there. I have attached screenshots. I need help as it is a large amount. It shows 1317 when it should be 1200, and I have no active bonuses.

Buenos dias

tengo un retiro de 1200 euros que se me ha cancelado 3 veces sin haber jugado con bono si no con mi dinero,hoy me han dado un bono cuando lo he ido a cancelar me pone que no puedo retirar mi dinero hasta que no juegue cuando ese dinero estaba de Antes,adjunto capturas necesito ayuda es un importe elevado,me aparece 1317 cuando es 1200 y no tengo bonos activos

Dear Kuki86,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you started playing with the bonus that was credited to your casino account today?

Could you please specify what bonus you received? Was it a deposit bonus, or a free no-deposit bonus? Please send me a screenshot or the link of it.

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Kuki86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.