Spinanga Casino - プレイヤーの撤退が遅れています。

On Monday, 17/6/2024, I made a withdrawal request, but it has not been processed yet. I have repeatedly contacted customer support, but all they say is not to worry and that my money is safe. Despite the 3 business days they mention for processing, they continue to tell me not to worry.

How can this casino receive such high ratings?

Dear georgepapasphone,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Good evening Veronica,

My account was never asked to be verified, why should I wait 14 days since they say 3 days on their page, but also in the conversations I've had with them they always say 3 days, not 14.

Finally, it is not possible for this casino to have a 9.5 rating.

Καλησπέρα Βερόνικα,

Ο λογαριασμός δεν μου ζητήθηκε ποτέ να επαληθευτεί, για ποιο λόγο να περιμένω 14 ημέρες από τη στιγμή που οι ίδιοι αναφέρουν στη σελίδα τους 3 ημέρες, αλλά και στις συνομιλίες που έχω κάνει μαζί τους αναφέρουν πάντα τις 3 ημέρες και όχι 14.

Τέλος, δεν είναι δυνατόν αυτό το καζίνο να έχει βαθμολογία 9,5.

Good evening,

The withdrawal request has been processed. Please close the request.

Καλησπέρα σας,

Το αίτημα ανάληψης έχει διεκπεραιωθεί. Παρακαλώ, κλείστε το αίτημα.

Dear georgepapasphone,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru