Spinanga Casino - プレイヤーの撤退が遅れています。

I made a withdrawal on 06/27/2024, and to this day, I still haven't received the money or any explanation as to why it hasn't been sent to my bank account.

Realice una retirada de dinero el dia 27/06/2024 y a dia de hoy sigo sin recibir el dinero ni una respuesta a porque no me lo envían a mi cuanta bancaria.

Dear Nogue89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Ok, just like other rules, they are strict if they say that payment is in 3 business days, then I think they would also have to comply. Thank you so much

Vale, es que igual que en otras normas son estrictos si ponen que el pago es en 3 dias hábiles pues también tendrían que cumplir creo yo. Muchas gracias

I fully understand your frustration, Nogue89. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear Nogue89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.