Spinanga Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal on 07/22/2024 and it's still pending. Initially, the chat support told me it takes 3 to 5 days excluding Saturday and Sunday. Now they respond that due to a weekend with many winnings, there are delays in payments. Perhaps something isn’t clear... could I get some explanations? I'm still waiting for my withdrawal to be processed.

Ho richiesto il prelievo il giorno 22/07/2024 ancora ad oggi e lì in sospeso prima in chat mi scrivevano che ci vuole dai 3 ai 5 giorni escluso il sabato e Domenica....ad oggi mi rispondono che essendo stato il fine settimana con tante vincite ci sono ritardi nei pagamenti.....forse qualcosa non e chiaro.....potrei avere spiegazioni.....e io attendo ancora l'elaborazione del prelievo

Hello vitocali791,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good morning my account is not verified and security there will be other days to wait, I have not used bonuses and I played with real money and it is the first time I withdraw.... in the days spent in chat they told me that it took from 3 to 5 days now they have changed the version...too many withdrawals and I still have to wait......I feel screwed......

Buongiorno il mio account non è verificato e sicurezza ci saranno altri giorni da attendere,non ho usato bonus e ho giocato con soldi veri ed e la prima volta che prelevo....nei giorni passati in chat mi dicevano che ci volevano dai 3 ai 5 giorni adesso hanno cambiato versione...troppi prelievi e devo ancora attendere......mi sento preso x il culo......

Hi, I could add that they canceled my withdrawal without even notifying me. I requested the withdrawal again last week and it's still pending I had to write to the chat to get explanations but they didn't even notify me

Salve potrei aggiungere che mi hanno annullato il prelievo senza neanche avvisarmi ho richiesto nuovamente il prelievo la settimana scorsa ed ancora in sospeho dovuto scrivere io in chat x avere spiegazioni ma non mi avevano neanche avvisato

Dear vitocali791,

So since when exactly is the new payment pending? Did you try to initiate the verification on your own?

I did the last withdrawal again on 1/8 and I checked it myself, how do I start it and what should I do by contacting the staff via chat? They promised me that the procedure was faster.....but that hasn't been true since as I see

L'ultimo prelievo lo ho rifatto giorno 1/8 e la verifica da solo come faccio ad avviarla più di contattare il personale in chat che devo fare?mi avevano promesso che la procedura era più veloce.....ma non e vero da come vedo

Today is the fifth day and still nothing, now it has become a challenge to get the bank transfer from this casino.......I don't hope for it anymore.....it's shameful

Ad oggi e il quinto giorno e ancora niente ormai e diventata un impresa avere il bonifico da questo casinò.......non ci spero più.....e vergognoso

Dear vitocali791,

As stated in my first post, withdrawals may take up to 14 days. Please let me know in case it would take longer. Until then I can only recommend to wait.

Dear vitocali791,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

All solved thanks

Tutto risolto grazie

Dear vitocali791, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru