Spinanga Casino - プレイヤーの撤退が遅れています。

On 07/30/2024, I requested a withdrawal on the website spinanga.com, and I still haven't received my funds. Every day I contact support through the site's online chat, and the only information they provide is that it's in progress. However, the processing time is supposed to be 3 to 5 business days, which has already passed.

I would appreciate any assistance to resolve this situation.

No dia 30/07/2024 abri uma solicitação de saque no site spinanga.com, e até o momento não recebi meu saque, todos os dias entro em contato atravez do chat online do site e a unica informação que dão é que esta em andamento, porem o prazo é de 3 a 5 dias uteis, e esse prazo já passou.

Gostaria de ajuda para solucionar tal situaçao.

Dear marielly,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Okay, I'll wait... thanks!

Ok, irei aguardar.. obrigada!

Dear marielly,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.