Spinanga Casino - プレイヤーの撤退が遅れています。

I received a bonus from the casino with which I won a small amount. The bonus has been wagered, and I made a withdrawal on August 22, 2024. The withdrawal process seemed straightforward, but the casino is not processing the withdrawal. I am only receiving various responses and being asked to be patient. My account does not require verification.

The most recent response from them on September 2, 2024:

"We have checked your withdrawal, and there seems to be a delay in processing on your payment provider's side.

We would like to assure you that this is nothing to worry about and that your withdrawal is safe. We kindly ask you for some patience while your withdrawal is being processed, and we apologize for any inconvenience caused."

Sain casinolta bonuksen jolla voitin hieman, bonus on kierrätetty ja tein noston 22.8.2024, nostossa ei ole mitään epäselvää, mutta casino ei käsittele nostoa, saan vain erillaisia vastauksia ja pyydetään olemaan maltillinen. Tilini ei vaadi vahvistusta.

viimeisin vastaus heiltä 2.9.2024

"We have checked your withdrawal and there seems to be a delay in processing on your payment provider side. 

We would like to assure you that this is nothing to worry about and that your withdrawal is safe. We kindly ask you for some patience while your withdrawal is being processed, and we apologize for any inconvenience caused."

Dear joresko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before?
• Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

When I informed the casino that I am filing a complaint, the payment was made today, the case can be closed!

Kun ilmoitin kasinolle että teen valituksen, maksu suoritettiin tänään, tapauksen voi sulkea!

Dear joresko,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Dominika

Casino.Guru