Spinanga Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal on 21/9, and it is still at the processing stage. They keep asking me to be patient.

Έχω αιτηθεί ανάληψη απο 21/9 και ακόμα έχει μένει στο στάδιο της επεξεργασίας και μου ζητάνε υπομονή.

Dear fotarasch,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Thank you Kristina. I have not been asked for verification since this is my first withdrawal. I just opened the complaint because it's the first time I've experienced such delays in a casino. Thanks for the prompt reply

Ευχαριστώ Kristina. Δεν μου έχει ζητηθεί επαλήθευση μιας και είναι η πρώτη μου ανάληψη. Απλώς άνοιξα το παράπονο για τον λόγο ότι πρώτη φορά βιώνω τέτοιες καθυστερήσεις σε καζίνο. Ευχαριστώ για την άμεση απάντηση

Thank you for your reply, fotarasch. We always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Kristina good morning. But they do not say from the beginning that they may be delayed up to 14 days. And at this moment I may have come into a difficult position for the reason that I have been counting for almost 2 weeks on this money which is basically legal earnings and I don't see the reason for the delay.

Kristina καλημέρα. Όμως δεν λένε από την αρχή ότι μπορεί να καθυστερήσουν εως 14 μέρες. Και γω αυτή την στιγμή ενδεχομένως να έχω έρθει σε δύσκολη θέση για τον λόγο ότι υπολόγιζα εδώ και κοντά 2 εβδομάδες σε αυτά τα χρήματα που στο κάτω κάτω νόμιμα κέρδη είναι και δεν βλέπω τον λόγο της καθυστέρησης.

I received the money thanks for the help

Τα έλαβα τα χρήματα ευχαριστώ για την βοήθεια

Dear fotarasch,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru