Spinanga Casino - プレイヤーの撤退が遅れています。

I have been with the company Spinanga for 20 days now. I have reached 2000, but I was only able to withdraw 500 (because they do not allow more). It has been 5 business days, and still nothing... it is still in progress. I want to withdraw the rest, but I can't because they won't let me until this is done... Meanwhile, I've told them that my account does not ask for verification, and I entered the chat to ask if they need any documents from me. They assured me that it was not needed. They told me not to worry; my winnings will be with me soon. I'm not sure if I should involve someone in charge to deal with my issue...

Είμαι στην εταιρεία spinanga εδώ και 20 μέρες έχω φτάσει 2000 και εχω τραβήξει τα 500(γιατι δεν με αφήνει παραπάνω)και έχουν περάσει 5 εργάσιμες και ακόμα τπτ...ειναι ακομα σε εξέλιξη...και θέλω να τραβήξω και τ αλλα και δν μπορώ γιατί δεν αφήνει μέχρι να γίνει αυτή...εντωμεταξύ τους εχω πει ότι δεν μ ζητάει στο λογαριασμό επαλήθευση και μπήκα στο chat να τους πω αν χρειάζονται κανένα εγραφο να τους στείλω και μου λένε οχι..μου λένε μν ανησυχείτε τα κέρδη είναι σύντομα κοντά σας..δεν ξέρω αν πρέπει να βαλω έναν αρμόδιο να ασχοληθεί με τ θεμα μου...

Dear arisnikos13,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika