Spinanga Casino - プレイヤーの撤退が遅れています。

Hello,

I have previously made withdrawals at this casino and never had any issues.

Last week, I wanted to withdraw again, and I've now been waiting for 9 business days for my withdrawal.

In the chat, I am told the same thing every day.

That they are reviewing the withdrawal!!

The usual waiting time is 5 days!

What can I do now???

Hallo,

ich habe bereits bei dem Casino ausgezahlt und hatte nie probleme.

Letzte Woche wollte ich wieder auszahlen und warte jetzt schon 9 Werktage auf meine Auszahlung.

Im Chat wird mir jeden Tag das gleich gesagt.

Das sie die Auszahlung prüfen!!

Normal ist die Wartezeit bei 5 Tagen!

Was kann ich jetzt machen???

Dear amarcallejon,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by a high volume of withdrawal requests, gameplay investigation, or some external factors the casino cannot influence. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.