Spinanga Casino - プレイヤーの撤退が遅れています。

I won over €5000, I don't remember the exact amount. I made some withdrawals and they paid me about €300. I still have €1500 left, which are three withdrawals of €500 each. They keep telling me the same thing, that they are processing it, and it's been more than 15 days. Now I can't even access the casino link! It gives me an error.

Gane mas 5000€ , no me acuerdo en total , hice unos retiros y me pagaron unos 300€ mas o menos ! Aun me quedan 1500€ que son 3 retiros de 500€ y me contenstan con lo mismo que estan.procesando dezde hace mas de 15 dias ! Ahora no puedo ni acceder al link del casino ! Me da error

Hello Greenbeast,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you received a payout from the casino?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Last deposit from the casino on 11/18/2024, the account is verified according to what they are telling me, I withdrew money without problems during the year! If now I can access, and I apologize, I withdrew € 3000 more or less, not € 300, I made a mistake when writing, the rest when I saw that they did not pay me I played it, but I have € 1500 left in 3 withdrawals of € 500 each that they do not want to pay! Thank you for your response!

Ultimo ingreso de parte del casino el.18/11/2024 , la cuenta esta verificada segun me estan diciendo , retire dinero sin problemas durante el año ! Si ahora puedo acceder , y pido disculpas se retire 3000€ mas o menos no 300€ , me equivoque al escribir , el resto al ver que no me pagan lo jugue , pero me quedan 1500€ en 3 retiros de 500€ cada unos que no quieren pagar ! Gracias por su respuesta !

And if I played with money, without a bonus when I win the money I am withdrawing!

Y si jugue con dinero , sin bono cuando gane el dinero que estoy retirando !

Hello Greenbeast,

Would it be possible to forward your withdrawal tab history form the casino and the communication with them regarding this case to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Dear Greenbeast,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.