Spinanga Casino - プレイヤーの撤退が遅れています。

I won over €5000, I don't remember the exact amount. I made some withdrawals and they paid me about €300. I still have €1500 left, which are three withdrawals of €500 each. They keep telling me the same thing, that they are processing it, and it's been more than 15 days. Now I can't even access the casino link! It gives me an error.

Gane mas 5000€ , no me acuerdo en total , hice unos retiros y me pagaron unos 300€ mas o menos ! Aun me quedan 1500€ que son 3 retiros de 500€ y me contenstan con lo mismo que estan.procesando dezde hace mas de 15 dias ! Ahora no puedo ni acceder al link del casino ! Me da error

Hello Greenbeast,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you received a payout from the casino?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.