Spinanga Casino - プレイヤーの撤退が遅れています。

Delay withdrawal from 17/1

Hello xsyzhrn9v4,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is ok they never asked me about verification. My winnings are with real money no bonus . I speak with them everyday by livechat and emails and every day they tell me the same thing . Sorry for the delay and my money are safe bla bla bla

Hello xsyzhrn9v4,

Would it be possible to forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review?

Looking forward to hearing from you.

Regards,

Nick

I send you an email with one of my conversations with the casino chat

Thank you xsyzhrn9v4 for all the information provided. I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear xsyzhrn9v4,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Spinanga Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Spinanga Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

After one month I took my money

Dear all,

Thank you for reaching out!

We are happy to confirm that one of the customer's withdrawals has been paid out.

The rest of the withdrawals were canceled by the customer's payment provider.

As we see, three new withdrawals were requested recently. We will process the withdrawals in question with the highest priority.

Best regards,

Spinanga team

Hello all.

Thank you, Spinanga Casino, for your cooperation on this case.

Thank you, xsyzhrn9v4, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru