Spinanga Casino - プレイヤーの撤退が遅れています。

I have played at Spinanga, on the 19th I wanted to withdraw €25, and as of today I still haven't received my money. I have written emails which have not been answered. And in chat they only tell you to be patient. I requested the complaints form that every business in Spain must have and which is delivered to the corresponding government offices and they have not wanted to give it to me even though this is a crime.

I WANT MY MONEY, IT'S NOT THE AMOUNT, IT'S THE MOCKERY OF KEEPING WHAT IS OURS 🤬

He jugado en Spinanga, el día 19 quise retirar 25€ a fecha de hoy sigo sin recibir mi dinero, he escrito correos electrónicos los cuales ni repsonde. Y en chat solo te ponen que tengas paciencia, solicité la hoja de reclamaciones que todo negocio en España debe tener y que se entregan en las oficinas gubernamentales correspondientes y no me las han querido dar aun siendo esto un delito.

QUIERO MI DINERO, NO ES LA CANTIDAD ES LA BURLA DE QUEDARSE CON LO QUE ES NUESTRO 🤬

Dear Carmina38,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

None of the casinos I have played online at (Playuzu, Williams Hills, Leo Vegas, etc.) have taken so long, this is the first casino I have come across this, what I think is that since they do not have sufficient funds they are paying little by little, if I knew that I would not play here anymore, in addition to not responding to emails or sending me the corresponding complaint form, this being a crime and they take so long because no one has reported it, but if my money is not in my account today I will go to the police, not only for the money, but for denying their clients the relevant Complaints Form that protects the consumer and the € 25 will be expensive for them because they will fine them between 5 thousand euros and 100 thousand euros, their policies say 3 days I have eaten 6 and I do not expect more.

In addition to having the nerve to not even respond to emails.

Ningún casino de los que he jugado online (playuzu, Williams Hills, Leo Vegas, etc.) ha tardado tanto, es el primer casino que me topo con esto, lo que creo es que como no tienen fondos suficientes van pagando poco a poco, si lo se no juego mas aquí, además de no responder a los correos ni hacerme llegar la hoja de reclamaciones correspondiente siendo esto un delito y tardan tanto por que nadie a denunciado, pero yo si mi dinero no está hoy en mi cuenta iré a la policía, no solo por el dinero, si no por negar a sus clientes la Hoja de reclamaciones pertinente que protege al consumidor y los 25€ les saldrán caros por que les pondrán una multa de entre 5mil euros a 100mil euros, en sus políticas dice 3 días me he comido 6 y no espero más.

Además de tener la poca vergüenza de ni responder los correos electrónicos.

Thanks for your reply and explanation.

• Did the casino process your payout since your last reply?
• If your issue persists, could you please share a screenshot of your withdrawal request and your interaction with casino support regarding the payout delay?
• Share screenshots here or send the information to my email at tomas@casino.guru

Dear Carmina38,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.