Spinanga Casino - プレイヤーの賞金が遅れています。

I made a deposit in this casino, placed my bets, and won an amount of 1230. It has been five days and I have yet to see my winnings. It is very unfair of the casino to treat a customer this way. Every time I contact support, they tell me the same thing. I even asked to speak with a human support agent rather than a robot, but so far, I have received no response from the casino. They could at least tell me if they won't send my winnings, so I wouldn't be wasting my valuable time sending messages to the casino.

Fiz um depósito nesse cassino apostei e ganhei o valor de 1230 isso já tem cinco dias e nada deles enviar meu ganho muito injusto da parte do Casino fazer essa desfeita com cliente sempre que eu entro no suporte dizem à mesma coisa até falei pra eles que gostaria de conversar com suporte humano não suporte robô mais até agora estou sem resposta da parte do Casino poderiam ao menos me dizer que não vão enviar meus ganhos por que dai eu não ficaria perdendo meu tempo valioso mandando mensagem para o Casino

Dear Katielle520,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear Katielle520,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.