Spinanga Casino - 自己排除のリクエストにもかかわらず、プレイヤーのアカウントは開いたままです。

https://spinanga.com/at/

I let Casino Spinange block me and I asked them to unblock me. I lost several times and asked them several times to block me. I wrote 5 gmail messages and each time I made a crazy deposit. Isn't it the case that they normally have to refund my money if I ask them to block me and on request ask them to block me and they don't do that and I keep getting adverts on my gmail and I stupidly make deposits???

https://spinanga.com/at/

habe mich sperren lassen von Casino Spinange habe sie gebeten sie sollen mich entsperren habe öffer verloren und bat sie öffter mit der sie sollen mich Sperren 5 gmail habe ich geschrieben jedes mal habe ich verrückter einbezahlt ist das nicht so das sie mir normal mein Geld zurück erstatten mussen wenn ich sie um eine sperre bitte und auf Wunsch sie bitte das sie mich sperren sollen und sie das nicht machen und ich andauernd Werbung auf mein Gmail erhalten und ich depp Einzahlung mache???

Hello Nikolic,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

 

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

 

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

 

In the case of self-exclusion, if casino failed in this, player may ask for a refund.

 

Thank you very much in advance for your reply.

Best regards,

Nick

amb I send you still sent gmail to support Robotcat and spinage

amb schicke ich ihen noch gesendeten gmail an Supporten Robotcat und spinage

Is there anything new ???? Have you contacted the casino site

Gieb es was neus ???? Haben sie mit der Casino Seite kontaktiert

Hello, I have received another advertisement from SPINANGE even though I wrote to support asking them to block me and not send me any advertisements. I want my money back which I lost because I wrote to them asking them to block me and not send me any advertisements and I also sent them a Gmail, please give me a response.

hallo habe schon wieder eine Werbung erhalten von SPINANGE obwohl ich Support geschrieben habe das sie mich sperren sollen und keine Werbung schicken sollen möchte mein Geld zurück was ich verspielt habe da ich sie angeschrieben habe das sie mich sperren sollen und keine Werbung schicken habe ihen auch sie gesendet Gmail geschickt bitte um eine Rückmeldung

What else should I write? That's what I mean, please, that's why I lost my money. Please block my gaming account. I also wrote to support on both sides. They sent my gmail to the casino sites and asked me to block my account. What should I do?

they send me back that's why I want my lost money back

Was soll ich noch schreiben das meine ich bitte dewegen habe ich meine Geld verloren bitte um sperren von spielkonto habe sie auch angeschrieben Support beide Seiten sie haben meine gesendet gmail an die Casinos Seiten und mit der bitte um sperren von Konto was machen

sie sie senden mir wieder deswegen möchteicj mein verlorenes Geld zurück

Hello Nikolic,

Please forward the self-exclusion request you sent to Spinanga to nikolas.b@casino.guru rather then uploading screenshots.

You have to specifically mention gambling addiction/gambling problem in your request.

Awaiting you response.

Regards,

Nick

What do you mean where am I am I not on the site guru

Was meinen sie wo bin ich bin ich nicht bei der seite guru

please forward thank you

bitte weiter leiten danke

Hello Nikolic,

Sorry but I do not understand your last post.

Please forward the exact same self-exclusion request you sent to the casino to nikolas.b@casino.guru.

Regards,

Nick

what about the money I lost

was ist mit das geld was ich verspielt habe

Hello Nikolic,

Do not write an e-mail to me but forward the e-mail you sent to Spinanga Casino to request a self-exclusion.

This will be the last time requesting to forward the self-exclusion which you have sent to the casino.

In case of failing to provide it, the complaint will be closed.

Regards,

Nick

Ok

hi Mr Nick I have written to both casinos, I am blocked, what about the refund?

hi herr Nick habe beide Casinos angeschrieben bin gesperrt wie schaut es aus wegen rückerstattung aus

Hello Nikolic,

I'm glad to hear that your account is now blocked.

However, as you have failed to forward the exact e-mail in which you have requested the exclusion from the casino, we can't determine if you are eligible for refund.

We will be now closing the complaint due insufficient evidence.

You can reopen the complaint by forwarding the requested e-mail.

Regards,

Nick