Spinanga Casino - 選手の退場が遅れています。

Hello, since the 18th I've been waiting for my withdrawal and it's now the 28th and there's still nothing in my account. I don't know what to do anymore, the chat always gives me the same excuses. Can you help me?

Salve e da giorno 18 che aspetto il prelievo e siamo a giorno 28 e nn ce niente nel mio conto, nn so più che fare la chat mi dice sempre le solite scuse mi potete aiutare?

Dear lorenzomiano88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Today is the eleventh day and nothing has changed...I feel robbed and ashamed.

Oggi undicesimo giorno e nn e cambiato nulla ..mi sento derubato e una vergogna.

Dear lorenzomiano88, could you please update me on the status of your withdrawal? Have you received your winnings yet?

Dear lorenzomiano88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.