Spinanga Casino - 選手の退場が遅れました。

I have requested a withdrawal of 400.00 euros and it's taking longer than the usual withdrawal time. In my conversations with the casino, I haven't received a clear answer, only that there's a delay in processing from the finance department.

Έχω κάνει αίτημα ανάληψης του ποσού 400,00 ευρώ και καθυστερεί παραπάνω από τον κανονικό χρόνο ανάληψης. Στην συνομιλία με το καζίνο δεν έχω λάβει κάποια σαφ΄ή απάντηση μόνο ότι καθυστερεί η επεξεργασία από το οικονομικό τμήμα.

Dear Georgia_M,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Thank you very much for the prompt response, I will wait 14 days and then I will inform you about the progress of the withdrawal.

Ευχαριστώ πολύ για την άμεση ανταπόκριση θα περιμένω 14 ημέρες και θα σας ενημερώσω τότε για την πορεία της ανάληψης.

Dear Georgia_M, could you please confirm if you received your winnings?

Dear Georgia_M,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I confirm that after 14 days I received my winnings.

Σας επιβεβαιώνω ότι μετά από 14 ημέρες έλαβα τα κέρδη μου.

Dear Georgia_M,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru