Spinarium Casino - プレイヤーのアカウントは閉鎖されました。

My account was unexpectedly locked during the data review process for "multiple accounts".

I registered at the school, as did several other students.

Of course, the school PCs are connected to the same internet and share the same IP address.

I want to be unbanned and have my money refunded.

Mein Konto wurde aus dem nicht während der Überprüfung der Daten auf „ Mehrfach Konten gesperrt".

Ich habe mich in der Schule registriert, sowie mehrere andere Schüler auch.

Natürlich sind die Schul Pc‘s mit dem selben Internet und der selben IP verbunden.

Ich möchte entbannt werden und mein Geld zurück.

Dear SeloDelo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have an active bonus

(100 free spins), the amount wagered 40x.

I then used it to play LiveCasino.

Nothing forbidden in my opinion.

Ich habe mir mit einem aktivem Bonus

( 100 Freispiele ), den Betrag 40x umgesetzt.

Damit habe ich dann LiveCasino gespielt.

Nix verbotenes meiner Meinung nach.

Thank you for your reply, SeloDelo. Could you please advise if your account was verified?

Also, have you tried explaining the situation to the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear SeloDelo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.