Spinaro Casino - プレイヤーの撤退が遅れています。

I used a deposit bonus, completed the wagering requirements, and cashed out 320 euros. After a somewhat complicated verification process, the casino told me that my money would be transferred within 72 hours. When this didn’t happen, I contacted live chat. They said the transfer should have been completed by yesterday at the latest, but it still hasn’t been done. See screenshot. I’ve been lied to every time. Please help.

Ich habe einen einzahlungbonus genutzt. Den wager geschafft und 320 Euro ausbezahlt. Nach etwas komplizierter Verifikation. Meinte das Casino innerhalb 72 Stunden würde mein Geld überwiesen werden. Nachdem das nicht erfolgt ist. War ich im livechat. Der meinte spätestens gestern soll es überwiesen werden. Auch nicht passiert. Siehe Screenshot. Jedesmal angelogen worden. Bitte um hilfe

Hello wennertom,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinaro Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? What kind of bonus were you using? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello. The casino itself says it will take a maximum of 72 hours for the payout to arrive. That is long gone. I have been verified for 5 days. I have contact every day. They always say the money will arrive today at the latest. But it is all lies. I can cancel it internally. After 6 days

Hallo. Also das Casino selber gibt ja Maximum 72 Stunden an bis die Auszahlung kommt. Die sind lange vorbei. Verifiziert bin ich seit 5 Tagen. Kontakt habe ich jeden Tag. Immer heißt es spätestens heute kommt das Geld. Aber alles Lüge. Kann es innerlich abbrechen. Nach 6 tagen

Hello wennertom,

The 14 days are recommended by us and we do not intervene if a withdrawal is still within this time frame. Please let us know once it would take longer.

Have paid thanks

Haben bezahlt danke

Dear wennertom,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru