Spinaro Casino - プレイヤーの撤退が遅れています。

They asked me for 500 bank statements from mbway, and they never accepted them. I kept sending new ones, the same ones I send to all casinos. Eventually, they accepted them after many documents. The validation process was very difficult! They promised immediate payment, and now they say it takes 72 hours. I do not recommend this casino.

Pediram me 500 comprovativos do banco do mbway , nunca servia .. enviei sempre novos que envio para todos os casinos . Até que aceitaram . Depois de muitos documentos . Muito difícil q validação ! Prometiam que pagavam de imediato agora dizem 72h . Não aconselho este casino

Dear mirandasantossandra5,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.